Terms And Conditions

Welcome to Chimney Troops! These Terms and Conditions ("Terms") govern your use of our website, services, and products. By accessing or using our website (the "Site"), you agree to be bound by these Terms. If you do not agree, please refrain from using our Site.

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1. Definitions

• “Company,” “We,” “Us,” or “Our” refers to Chimney Troops, its owners, affiliates, and subsidiaries.
• “User,” “You,” or “Your” refers to any visitor, customer, or individual who accesses the Site.
• “Services” refer to all chimney-related services, including inspection, cleaning, repair, and installation offered by Chimney Troops.
• “Content” refers to all information, images, text, graphics, and other materials available on the Site.

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2. Acceptance of Terms By using our Site, you confirm that you are at least 18 years old or accessing the Site under the supervision of a parent or guardian. You agree to comply with all applicable laws and these Terms while using our Site and Services.

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3. Services and Pricing

• Chimney Troops offers chimney inspection, cleaning, maintenance, and installation services.
• Prices are subject to change without prior notice.
• We reserve the right to modify or discontinue any service at any time without liability.

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4. Booking and Payments

• To schedule a service, you may need to provide personal details, including your name, address, and contact information.
• Payment is required before or upon service completion unless otherwise agreed.
• We accept various payment methods, including credit/debit cards, online payments, and cash.
• Refunds are subject to our Refund Policy, which can be found on the Site.

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5. User Responsibilities

• You must provide accurate information when booking a service.
• You are responsible for ensuring safe access to your property for our technicians.
• Any damage caused by negligence or failure to disclose hazards will be your responsibility.

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6. Cancellations and Rescheduling

• You may cancel or reschedule an appointment at least 24 hours in advance.
• Last-minute cancellations may incur a cancellation fee.
• We reserve the right to reschedule appointments due to unforeseen circumstances such as extreme weather conditions.

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7. Warranty and Liability

• We guarantee quality workmanship, but warranties may vary depending on the service.
• We are not responsible for pre-existing issues with your chimney or any resulting damages.
• To the fullest extent permitted by law, Chimney Troops is not liable for indirect, incidental, or consequential damages arising from your use of our services.

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8. Intellectual Property

• All content on the Site, including logos, text, images, and trademarks, is the property of Chimney Troops.
• You may not use, copy, or distribute our content without our explicit permission.

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9. Third-Party Links

• Our Site may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of those sites.
• Visiting external links is at your own risk.

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10. Privacy Policy

• Your use of our Site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.
• By using our Site, you consent to our data practices.

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11. Prohibited Activities You agree not to:

• Use our Site for unlawful purposes.
• Engage in fraudulent activities.
• Attempt to disrupt or interfere with the Site’s functionality.
• Copy, distribute, or exploit our Site’s content without authorization.

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12. Dispute Resolution

• Any disputes arising from these Terms shall first be attempted to be resolved amicably.
• If unresolved, disputes shall be subject to mediation or arbitration as per applicable laws.

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13. Indemnification You agree to indemnify and hold Chimney Troops harmless from any claims, damages, or legal fees arising from your use of our Site or Services.

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14. Termination We reserve the right to terminate access to our Site or Services if you violate these Terms.

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15. Changes to Terms

We may update these Terms at any time. Continued use of the Site after changes signifies acceptance of the revised Terms.

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