Privacy policy

Welcome to Chimney Troops! Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the "Chimney Troops") and use our services. By accessing or using our Site, you consent to the collection and use of your information as described in this Privacy Policy.

We are committed to protecting your privacy and ensuring transparency in our data handling practices. Please read this policy carefully to understand how we manage your personal information.

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1. Information We Collect
We collect different types of information to provide and improve our services. This information falls into the following categories:

A. Personal Information
We may collect personally identifiable information that you voluntarily provide when using our services, including:

• Full Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (such as credit/debit card information, PayPal, or other payment methods)
• Any other information you provide when contacting us or requesting services

Personal information is collected when you fill out forms on our Site, subscribe to our newsletters, book services, or communicate with us via email, phone, or live chat.

B. Non-Personal Information
We may automatically collect non-personal data, such as:

• IP address
• Browser type and version
• Device type (mobile, desktop, tablet)
• Operating system
• Geographic location (approximate location based on IP address)
• Cookies and usage data
• Referring website or service
• Time spent on pages, click data, and navigation patterns

This information is used to analyze trends, track user movements on our Site, and improve our service offerings.

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2. How We Collect Information
We gather information through different methods, including:

• Directly from you – When you visit our Site and fill out a contact or service request form.
• Automatically – Through cookies, log files, and tracking technologies.
• Third-party services – Analytics providers, advertising partners, and payment processors.
• Customer support interactions – When you contact us via phone, email, or chat.

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3. How We Use Your Information
We use the collected data for the following purposes:

• Service Delivery: To provide, operate, and improve our chimney inspection, maintenance, and installation services.
• Transaction Processing: To process payments, generate invoices, and send confirmations.
• Communication: To respond to your inquiries, send service updates, and provide customer support.
• Personalization: To tailor your experience on our Site and offer relevant promotions.
• Security & Fraud Prevention: To detect and prevent fraudulent transactions and unauthorized access.
• Marketing & Advertising: To inform you about promotions, new services, and special offers.
• Legal Compliance: To fulfill regulatory and legal obligations.

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4. Sharing and Disclosure of Information
We do not sell, trade, or rent your personal data. However, we may share it in the following situations:

• With Service Providers: We may share data with trusted partners, including payment processors, IT support, and customer service providers.
• With Legal Authorities: If required by law, we may disclose your information to law enforcement or government authorities.
• During Business Transactions: In the event of a merger, acquisition, or sale, user data may be transferred to the new entity.

We take measures to ensure that any third-party with whom we share data adheres to strict data protection regulations.

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5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and gather analytical data. You can adjust your browser settings to control cookie usage.

Types of cookies used on our Site:

• Essential Cookies: Necessary for the proper functioning of the Site.
• Analytical Cookies: Help us understand how visitors interact with the Site.
• Marketing Cookies: Used for personalized advertising.

To learn more about our cookie policy, please visit our dedicated Cookie Policy page.

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6. Data Security
We take appropriate measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for secure transactions
• Firewalls and intrusion detection systems
• Restricted access to personal data

While we strive to protect your data, no method of online transmission is 100% secure. We encourage users to take precautions, such as using strong passwords and avoiding public Wi-Fi when entering sensitive information.

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7. Your Rights and Choices
You have the following rights regarding your data:

• Access and Update: You can request access to your personal data and update any inaccuracies.
• Data Deletion: You may request the deletion of your data under certain conditions.
• Restrict Processing: You can request limitations on how your data is processed.
• Marketing Opt-Out: You can unsubscribe from marketing emails at any time.

To exercise any of these rights, please contact us using the details below.

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8. Third-Party Links and Services
Our Site may contain links to external websites. We are not responsible for their privacy policies or practices. Please review their policies before providing any personal data.

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9. Children’s Privacy
Our services are not directed at individuals under 13. We do not knowingly collect personal data from children. If we become aware that we have collected information from a child, we will take steps to delete it.

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10. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy. This includes complying with legal obligations, resolving disputes, and enforcing our agreements.

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11. International Data Transfers

If you are accessing our Site from outside [Your Country], please note that your data may be transferred to and stored in countries with different data protection laws. By using our Site, you consent to this transfer.

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12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws, regulations, or company practices. We encourage you to review this policy periodically. Continued use of our Site after modifications signifies acceptance of the updated policy.

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